Privacy Policy
Last updated on: November 18, 2025
COGS-Well, LLC ("us", "we", or "our") operates both the www.cogs-well.com website (the “Website”) and the www.cogs-well.net customer application (the “Service”). The Website is our public-facing marketing and informational site, while the Service is used by licensed customers to access our software platform and related services.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use either of these sites and the choices you have associated with that data.
By using either the .com or .net website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.cogs-well.net.
Definitions
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Service: Service is the www.cogs-well.net customer application and portal operated by COGS-Well, LLC
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Website: Website is the www.cogs-well.com public-facing marketing and informational site operated by COGS-Well, LLC
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Personal Data: Personal Data means data about a living individual who can be identified from that data (or from those and other information either in our possession or likely to come into our possession).
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Usage Data: Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
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Cookies: Cookies are small files stored on your device (computer or mobile device).
Information Collection and Use
We collect several different types of information for various purposes to provide and improve
both the Website and the Service.
Types of Data Collected
Personal Data
While using either the Website or the Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
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Email address
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First name and last name
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Phone number
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Cookies and Usage Data
Domain-specific Use:
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When submitted on the Website, Personal Data is generally used to respond to inquiries, provide information about our products, or communicate with you.
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When provided within the Service, Personal Data is used to authenticate users, enable access, support customer accounts, and operate the platform. It is not used for marketing purposes.
Usage Data
We may also collect information on how the Website and the Service are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
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Website Usage Data helps us improve site performance, analytics, and visitor experience.
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Service Usage Data helps us operate the platform, ensure security, and troubleshoot issues.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track activity on both the Website and the Service and to hold certain information. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used, such as beacons, tags, and scripts, to collect and track information.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Website or the Service.
Examples of Cookies we use:
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Session Cookies: Used to operate the Website and the Service.
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Preference Cookies: Used to remember your preferences and various settings.
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Security Cookies: Used for security purposes.
Use of Data
COGS-Well, LLC uses the collected data for various purposes:
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To provide and maintain the Website and the Service
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To notify you about changes to the Website or the Service
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To allow you to participate in interactive features when you choose to do so
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To provide customer support
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To gather analysis or valuable information so that we can improve the Website and the Service
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To monitor usage
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To detect, prevent, and address technical issues
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer.
COGS-Well, LLC will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information. We do not share your Personal Data with third parties for their marketing purposes.
Disclosure of Data
Legal Requirements
COGS-Well, LLC may disclose your Personal Data in good faith belief that such action is necessary to:
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To comply with a legal obligation
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To protect and defend the rights or property of COGS-Well, LLC
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To prevent or investigate possible wrongdoing in connection with the Website or the Service
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To protect the personal safety of users of the Website or the Service or the public
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To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Service Providers
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links to Other Sites
The Website or the Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We will update the "last updated" date at the top of this Privacy Policy when a change is made to the Website, the Service, or both. Please review this Privacy Policy periodically. Changes are effective when posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us by email: